Filter and Sort

Filter by canonical carrier status, connected store, normalized carrier, date range, tracking/order search, poll health (errors or stuck), or the Out of quota view for trackingState=held. Sort supported columns and choose 25, 50, or 100 rows per page. The browser remembers filters, sorting, and page-size preferences.

Carrier Status and Processing State

Open a row to view order/store context, carrier tracking events, current carrier status, timestamps, merchant-safe poll diagnostics, and any operational hold reason. A quota or billing hold is visible only to the merchant; it does not overwrite the last genuine carrier status, add a customer timeline event, or trigger a shipment-status notification.

Re-poll and Export

Queue an immediate re-poll for a merchant-owned active shipment when its carrier data needs refreshing. Held shipments cannot be manually refreshed and direct the merchant to billing; the API returns 402 SHIPMENT_ACCESS_BLOCKED for an attempted held re-poll. CSV export applies the current filters/sort, includes separate Carrier Status, Tracking State, and Hold Reason columns, and uses a purpose-limited token valid for 60 seconds.

Polling Schedule

Early pending shipments poll about every 10 minutes; stable pending every four hours; info received every two hours; in transit every hour; out for delivery every 15 minutes; failed attempt every hour; available for pickup every four hours; and exception every two hours. Terminal delivered, returned, and expired shipments stop polling. Numeric quota exhaustion holds only new intake, so previously admitted shipments keep this cadence; trial expiry, payment failure, or cancellation pauses non-terminal polling until access is restored.