Connection Troubleshooting
Resolve common connection issues between your Wix store and OrderTrackify. Covers OAuth permission errors, order sync delays, webhook delivery failures, Wix app permissions, and how to reconnect a store if access has been revoked. Includes step-by-step diagnostic procedures.
Availability: Wix support is implemented behind a feature flag, but direct Wix onboarding in the OrderTrackify dashboard is currently labelled Coming soon. Use an authorised app installation link supplied by OrderTrackify; production availability depends on the deployment.
OAuth Problems
- Confirm
FEATURE_WIX, the Wix app ID/secret, callback URL, and platform encryption key are configured. - Restart the install if OAuth state expired or was already consumed.
- Check that the Wix instance/site identifier is present in the callback response.
Missing Orders
Confirm the Wix app is configured to send the supported order/fulfilment events to the public webhook URL. Review signature validation and API logs. Historical import and a periodic fallback order poll are not available.
Revoked Access
Reconnect through the authorised Wix installation flow so a new token set can be encrypted and stored. Wix does not use the WooCommerce plugin heartbeat.