Tracking Page

Configure the shared OrderTrackify-hosted public tracking experience from Dashboard → Tracking Page. Each customer URL contains a unique opaque shipment token; no Shopify theme widget is installed.

Availability: Shopify support is implemented behind a feature flag, but direct Shopify onboarding in the OrderTrackify dashboard is currently labelled Coming soon. Use an authorised app installation link supplied by OrderTrackify; production availability depends on the deployment.

Hosted Tracking Experience

Shopify customer emails use the shared OrderTrackify tracking application. Every shipment receives a unique bearer URL in the form https://track.ordertrackify.com/t/<opaque-token>; there is no merchant slug, order/email lookup URL, or custom-domain mode.

Configure and Preview

  1. Open Dashboard → Tracking Page.
  2. Enable the hosted page.
  3. Set the logo URL, primary/accent/background colours, font family, support email or URL, customer message, and footer text.
  4. Choose whether to show the original carrier link and estimated delivery. Each appears only when enabled and present on the shipment.
  5. Save, then open a real customer page from a shipment or the latest-live-page action. The on-screen brand preview is not itself a public tracking URL.

Enabled State

When the hosted page is disabled, its opaque token URLs are unavailable and subsequent SaaS-direct Shopify messages omit the hosted tracking link. Re-enable it before sharing a customer URL.

Current scope: OrderTrackify does not install an embedded Shopify theme/site widget, arbitrary layout builder, recommendation block, or custom-domain page. Always use the exact opaque URL issued for the shipment.