Exception Alerts

Automatic alerts when a carrier reports a shipment exception — weather delay, customs hold, or other issue. Review and act on exceptions from the admin dashboard.

Detection

A scheduled WordPress task can report canonical exception and failed-attempt shipments. It uses local rows synchronized from the SaaS and records deduplication only after successful notification.

Investigate

  1. Open OrderTrackify → Shipments and filter by the affected status.
  2. Review the most recent carrier description and location.
  3. Open the shipment in the SaaS dashboard for the complete timeline and poll diagnostics.
  4. Contact the carrier when the event requires merchant action.

Use the Admin Alerts tab for local WooCommerce-specific delivery, or the linked SaaS preferences for merchant-wide SES alerting. Avoid enabling equivalent conditions in both layers.